Question 1

What exactly comes in a Jamaica Unboxed box?

Accepted Answer

Each month's box holds 6–9 full-size or snack-size items from real, established Jamaican brands — think Jablum coffee, Grace, Excelsior, Walkerswood and Big Foot — plus a printed Culture & Recipe Card that tells you the story behind the picks and how to cook with them.

Question 2

How much does it cost?

Accepted Answer

Monthly is $44 and Quarterly is $123 (works out cheaper per box). Shipping is included in both subscription plans.

Question 3

When do boxes ship?

Accepted Answer

Boxes leave Kingston and our US warehouse on the 5th of every month. Order before the 1st to be included in that month's run; after that you'll start with the following month.

Question 4

Where do you ship, and how long does it take?

Accepted Answer

We ship worldwide. Typical transit: United States 10–15 days, Canada 12–18 days, United Kingdom 10–18 days, rest of world 14–21 days.

Question 5

What about customs and import duties?

Accepted Answer

International orders may attract customs duties, taxes or handling fees set by your country. Those charges are not included in our prices and are the responsibility of the recipient.

Question 6

Do I have to be a subscriber to shop?

Accepted Answer

No. Anyone can buy from the store and have it shipped to their door — standalone orders over $75 ship free. Subscribers get an extra perk: they can add any store item to their next box for free shipping.

Question 7

How do Yardie Points work?

Accepted Answer

You earn 1 point per $1 spent at Bronze, and 1.5 points per $1 at Silver and Gold. 100 points converts into a $5 discount code you can redeem at checkout. Tiers upgrade automatically as your lifetime points grow.

Question 8

Can I pause, skip, switch or cancel my subscription?

Accepted Answer

Yes — all of it from your dashboard. You can pause billing, switch between Monthly and Quarterly, or cancel at any time. Changes take effect from your next billing date; no cancellation fee, ever.

Question 9

Can I change my shipping address after ordering?

Accepted Answer

You can edit the shipping address on any order that hasn't shipped yet from My Orders in your dashboard. Once a box is in transit we can't reroute it.

Question 10

Something arrived damaged or missing. What now?

Accepted Answer

Email us within 14 days of delivery with a photo and your order number and we'll replace the item in your next box or refund it — whichever you prefer.

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